Starbucks app has seen orders for ice-free Frappuccino, Americano waterless
- Starbucks baristas say they’ve been intrigued by orders for Ice-Free Frappuccinos and Waterless Americanos.
- They said customers could order them on the Starbucks mobile app, until it was recently updated.
- Customers can sometimes get angry if their drinks don’t go as planned, some baristas have said.
Starbucks baristas have expressed bemusement over receiving orders for Ice-Free Frappuccinos and Waterless Americanos through the Coffee Chain’s app.
Current and former baristas have told Insider that unusual mobile orders – the drink equivalent to ordering a cheeseburger without a burger – can cause headaches and anger customers.
Baristas said weird mobile orders were a problem because they couldn’t ask customers questions about what they really wanted until they got to the store to collect their drinks. In some cases, they have had to offer customers refunds or alternative drinks, said the baristas, who requested anonymity to protect their jobs.
A Starbucks barista in Minneapolis said some mobile orders couldn’t be placed until the customer came to the store “because we have no idea what they’re asking for.”
The last version of The frequently updated Starbucks US iPhone app on Friday did not include some of the customization options described by baristas.
A Starbucks spokesperson said, “The personalization of beverages at Starbucks and the expertise of our baristas to help customers find and make the right beverage has been and always will be at the heart of the Starbucks experience.”
They added, âThere are many ways for customers to change their favorite drink and most of the customizations are reasonable customer requests; 75% of personalized drinks at Starbucks have less than three unique modifications. “
A Frappuccino, hold the ice cream
Starbucks staff said customers have ordered ice-free Frappuccinos on the Starbucks app.
“It always makes me laugh,” said a Tennessee crew chief, noting that ice is “an integral part” of the drink. âThe Starbucks app shouldn’t let you do this. “
Baristas said the âno iceâ option was once available on the company’s US app. It was not an option on Friday. Customers could still order Frappuccinos without ice on the UK app, Insider found, however.
A former barista in British Columbia, Canada, who requested anonymity because she could return to work at Starbucks, said her store receives at least three orders per day for ice-free Frappuccinos.
Opinions were divided among baristas on why customers opted for Frappuccinos without ice.
âThey just didn’t know what they were ordering,â said Kelly Preston, a former barista in Georgia.
Gary Ladewig, a former shift supervisor in Illinois, said he believed some customers chose the ice-free option by accident. Madeline Babin, a former barista in Louisiana, said she believed they were accidentally ordered by children.
Ladewig and the former BC barista said some customers have told them they buy ice-free Frappuccinos to drink at home, where they add ice themselves.
An Americano, hold the water
Six former Starbucks employees in the United States said they received mobile orders for Americans without water. A former barista in Canada and a former shift supervisor in the UK also said they were asked to make Americanos without water.
Baristas have said the âno waterâ option was once available on the company’s US app, but is no longer available. Customers can still order Americanos without water on the UK app, Insider found, as well as iced teas without ice or water.
Preston said she believed customers ordering Americanos without water wanted lattes but didn’t want to pay full price, and would add milk from the self-service station themselves.
âCustomers often don’t really understand what a drink is made of, so they can select ‘Americano without water’ and then get angry when you hand them a cup of espresso,â said Nicholas Anderson, former barista in Atlanta, mentioned. . “So it’s always better to err on the side of not making the drink.”
Excessive changes and cup sizes that do not fit drinks
Some baristas said customers have placed mobile orders for hot drinks with cold foam.
âIt’s just funny,â said the Tennessee crew chief.
Starbucks uses cold foam for cold brew coffee. When cold foam is used on hot drinks, it melts quickly and customers âget a little bit in shape with me on that,â said the Tennessee shift supervisor.
The Starbucks US app still allows customers to order drinks with cup sizes that do not reflect their drink size.
Babin said many customers order drinks in larger cups, which she said allows them to add extra milk or whipped cream, but some order drinks in smaller cups, which she says allows them to add extra milk or whipped cream. she didn’t understand. In those cases, she would serve the drink in a mug that matches the size of the drink, but also give the customer a mug of the requested size, she said.
Some baristas said customers have requested so many changes that they have difficulty fitting drinks into one cup. A barista called drinks like these “Frappuccinos Cooking Soup”.
The Tennessee shift manager said a customer ordered a Frappuccino with about 10 shots of espresso, which just melted the ice.
A Maryland team leader said some clients had added changes “just because they were there.”
âPeople can make drink combinations that not only aren’t intuitive, but just don’t make sense,â they added.
Baristas said some in-store customers also have weird requests, like asking for cakes, brownies, and even egg bites to mix into drinks.
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