Sky Sport Now users miss All Blacks game as app issues continue

It wasn’t just the All Blacks who had a bad night on Saturday, with some Sky TV customers missing the game altogether.

Angry rugby fans have taken to social media to express their frustration over issues with the Sky Sport Now app, which was updated overnight on Monday.

Several customers complained on Sky Sport’s Facebook page about bugs, buffering and unavailable content during the game against Argentina on Saturday night.

Users also reported that they were unable to contact the Sky TV customer service team.

READ MORE:
* Frustrated Auckland fans told to broadcast All Blacks test as rain freezes cover
* Sky’s latest move is a desperate attempt to keep customers
* Spark Sport set to simulcast All Blacks quarter-final v Ireland on TVNZ

Sky TV spokeswoman Kirsty Way said the broadcaster was investigating what appeared to be a small number of users who were having issues.

Some Sky TV customers missed the All Blacks game after technical issues.

KAI SCHWOERER/Stuff

Some Sky TV customers missed the All Blacks game after technical issues.

“We are terribly sorry for this and are working hard to fully understand what went wrong and implement a remedy as soon as possible,” Way said.

The latest complaints come after frustrated football fans reported they were unable to attend a much-anticipated Premier League clash between Manchester United and Liverpool on Tuesday morning.

Some Sky Sport Now users encountered this message while trying to watch the game on Saturday night.

SCREENSHOT

Some Sky Sport Now users encountered this message while trying to watch the game on Saturday night.

On Tuesday, Way said the upgrade was “largely successful” but Samsung “had a problem at their end – affecting customers with Samsung TVs”.

Samsung was working on a fix and it was hoped the issue would be fixed later today, Way said.

On Thursday, Sky TV announced it had increased its profits by 41% and increased its revenue for the first time in six years.

He planned to return $70 million to shareholders and start paying dividends again.

Comments are closed.